Description

Library Division Manager (2 Positions)

WORK LOCATION:  

Austin Central Library - 710 West Cesar Chavez St., 78702 

SALARY RANGE: 

$75,930 to $96,430 annually

HOURS: 

Exempt | Full-time | 40 hours per week
Monday – Friday, 8:00 a.m. – 5:00 p.m.

• Hours and schedule may vary based on operational or business needs; evenings and weekends may be required.
• This position offers the opportunity to telework, subject to departmental needs and approval.

We are seeking two dynamic and experienced leaders to join our team as Library Division Managers. These positions will play a critical role in shaping the future of library services, ensuring operational excellence, and fostering community engagement.

The two openings are for:

Central Services Division Manager:  Leads operations at the Central Library, including Circulation, Reference, Teen, and Youth Services Divisions. This manager oversees policy development, service standards, and coordinates across work groups to ensure efficient, high-quality service delivery.
o    To apply (as an external candidate) and learn more, click here:  Library Division Manager - Central Services

o    If you are already a City of Austin employee, use this link: Jobs Hub I Library Division Manager - Central Services

Customer Access Division Manager: Drives system-wide strategies for material circulation, customer-friendly policies, and process improvements. Supervises Customer Service, Collections, and Cataloging, to enhance access, grow cardholders, and improve user experience.
o    To apply (as an external candidate) and learn more, click here: Library Division Manager - Customer Access

o    If you are already a City of Austin employee, use this link:  Jobs Hub I Library Division Manager - Customer Access

Both roles require visionary leadership, strategic thinking, and a commitment to delivering exceptional service in an inclusive and innovative environment.

Requirements

Purpose:
Working independently, this position organizes and manages a major division or program to provide library services.

Duties, Functions and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Develops short- and long-range plans.
• Develops and monitors division or section budget and grant applications.
• Chairs and serves on professional committees.
• Serves on Austin Public Library Management Team. Works or travels to several locations and serves on library-wide committees and task forces.
• Investigates and resolves customer complaints.
• Clarifies City and department regulations.
• Develops division policies and procedures and participates in the development of department policies.
• Prepares and presents programs, articles, reports, and projects.
• Represents the City of Austin and the Austin Public Library to the public.
• Represents the interests of the Library and/or division to City officials.

Responsibilities - Supervisor and/or Leadership Exercised:
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of professional library procedures, systems, and techniques.
• Knowledge of equity, diversity, and inclusion principles and practices in libraries.
• Knowledge of fiscal planning and budget preparation.
• Knowledge of reference and research procedures.
• Knowledge of library materials/tools available for library work.
• Knowledge of Federal, State, and Local laws.
• Knowledge of City practice, policy, and procedures.
• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of contract development and management.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software, including Microsoft Office products.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Ability to forecast public demand for services.
• Ability to analyze/evaluate major programs, policies, procedures, services, and facilities to develop recommendations.
• Ability to facilitate discussions and resolve issues.
• Ability to stay abreast of library trends.
• Ability to establish and maintain good working relationships with other City employees and the public.
• Ability to provide high-level customer service.
• Ability to work with people of diverse backgrounds.

Minimum Qualifications: 

• Graduation with a Bachelor's degree from an accredited college or university in a related field, plus seven (7) years of related experience, including four (4) years of experience in a lead or supervisory capacity
  OR
• Graduation with a Master’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience in a lead or supervisory capacity.

Licenses and Certifications Required:
Valid Class C Driver License.